ONLINE RETURNS

What happens if those gorgeous shoes....well they don't fit well when you receive them?  Or the colour / design isn’t what you thought they would be?  Or worse, that they are faulty?

Well, it's really not a problem - unless of course you have purchased a sale item (sorry but absolutely no returns on Sale Items)!  If they are full priced, you have 48 hours to try them on - please indoors only - and if you are not happy you can send them back for an exchange or refund.  Here's how you do it:

HOW TO RETURN & EXCHANGE ON FULL PRICED ITEMS:

    • ​You must email us within 48 hours and let us know what you are returning and why. 
    • Send them back within five working days of receipt in the same condition as they were sent.
    • The item must not have been used or worn and the shoe box must be in perfect condition.
    • Receipt as proof of purchase is in the box.
    • For your protection, please send by Track and Trace method as they are your responsibility until they are delivered to us.
    • Goods which haven’t been received by WINK Shoe Store within five working days will not be refunded.
    • Your refund will be credited to the original purchaser's method of payment and WILL EXCLUDE SHIPPING COSTS.

THINGS TO BE AWARE OF:

  • There is no exchange, return or refund on sale items or gift cards.
  • Faulty goods will be refunded only if - they are deemed irrepairable by us or the supplier and a replacement pair is unavailable, please note that the refund will also be less 5% to cover merchant fees.
  • Refunds will be credited to the original purchaser's method of payment. For example, Afterpay payments will be refunded via Afterpay, credit card payments will be refunded to your credit card. If you paid by online bank deposit please supply a bank account number for depositing your refund.​​
  • Return freight is at your cost; on receipt we will refund the purchase price or send an exchange pair if we can - please note any refund will exclude shipping costs incurred from the original purchase.
  • Purchases made via Afterpay or Laybuy will only be refunded via the original payment method, i.e. Refunds using these payment methods will not be processed by Wink Shoe Store.
  • We are sorry but we don't offer discounts retrospectively, much like a supermarket the pricing / discounting applies to that day.  We sell a lot of items and can't always take into consideration what has sold in the lead up to any discounting promotions we do.
  • We do not price match with other stores
  • Every now and then there may be pricing differences between our in-store and online stock - note we do not refund any difference is that occurs.